New Online Banking is Here!
Frequently Asked Questions
Q. Who can I call if I have questions or need help?
A. You can call our main number at 303-755-2572 and speak with a member service representative.
Q. Will my Bill Pay information carry over?
A. Bill Pay history will not carry over but payee’s and scheduled payments will. If you need information on past bill pay history please contact the main number at 303-755-2572.
Q. Will my scheduled transfers carry over?
A. Your scheduled transfers will NOT carry over. We apologize for the inconvenience. Please verify your scheduled transfers before November 18th, as you will need to reenter them into the upgraded Online Banking after November 19th. Scheduled transfers are transfers manually initiated via Online Banking and do not include automated payments via payroll allocations or ACH.
Q. Do I have to sign up again?
A. Current users will be able to login using their current user name, however they will need to create a new Security Code (formerly your PIN) due to enhanced security features. New users can complete the convenient online enrollment process by clicking the enroll online button located on the left hand side of the screen.
Q. Will my PIN number still be the same?
A. Due to increased security features for our online banking, your current PIN or Security Code will not carry over. If you are a current Online Banking user your PIN or Security Code will change to “xxxx” followed by the last four digits of the primary member’s social security number. For example: xxxx5555. Once you logon, you will be able to update the Security Code in the Security Information section located by clicking on the Self Service Tab.
Q. Why can't I make a transfer out of my Vacation/Education/Christmas Club account?
A. Due to certain restrictions on our Club accounts, transferring funds out of the account through Online Banking is disabled. Please call our main number or stop by in person if you need to withdraw or transfer funds from your Club account. This only applies to our Christmas, Education or Vacation Club accounts.
Q. Do I have to re-do my security questions?
A. Our new online banking product will not utilize the same security questions as a security feature. Instead, new security features will be implemented at a later date.
Q. Is it safer?
A. Yes. Our new online banking utilizes 128-bit SSL encryption. This means that any information you send and receive through Online Banking is safe.
Q. What new features can I expect?
A. • Clear, step-by-step, easier enrollment to online banking
• New “Alerts and Notices” section that allows you to set up various e-mail alert scenarios such as bill arrival, due dates, and upcoming payments
• Ability to view e-bills from merchants
• Ability to overnight bill-pay checks
• Set up transfers to your accounts at other financial institutions
• View present and available balances on deposit accounts
• Online Banking passwords can now be changed online
• Enhanced security
• Send secure e-mail directly to MFCU
• Export account history into financial management software (Quicken, Money, etc.)
